Refund Policy

This Refund Policy standardizes all return qualification conditions, return application procedures, non-returnable product scope, returned goods inspection standards, refund processing cycle, refund method, exchange rules and abnormal after-sales problem handling specifications for all commodity transaction behaviors on this website. This policy applies to all ordinary consumers and registered users who purchase products through this website. All users who complete order payment and purchase behaviors fully confirm that they have carefully read, fully understood and voluntarily recognized all terms of this refund policy, and voluntarily accept the full legal binding force of this policy on their after-sales rights and obligations. This policy and other official website policies form a complete closed-loop after-sales service guarantee system, and all shopping after-sales disputes and transaction conflicts shall be handled strictly in accordance with the provisions of this policy. All fund settlement currencies involved in the return and refund process are uniformly United States Dollars.

We provide global users with a very relaxed and user-friendly sixty-day long return service window, which fully protects users’ independent consumption choice rights and legitimate after-sales rights and interests. The sixty-day return period starts from the time when the logistics carrier officially marks the package as successfully delivered to the user’s designated address. Within the valid return period, users can initiate formal return applications for all eligible products for any legitimate reasons including personal use dissatisfaction, inconsistent product effect with expectation, improper purchase selection, product performance mismatch with personal needs, and other non-quality problems. Users do not need to provide complex and strict return reason certification materials, which greatly simplifies the user’s after-sales operation process and reduces the threshold of user return rights protection. The long return window completely solves the problem of insufficient after-sales reaction time in traditional cross-border shopping, and brings users sufficient and worry-free after-sales guarantee cycle.

In terms of return eligibility judgment standards, all household cleaning tool products sold on this website can enjoy official return and refund services on the premise of meeting unified commodity condition standards. The core eligible return conditions include that the product is in basically unused state, no artificial structural damage, no obvious long-term wear and tear, no dirt and pollution adhesion, and the original product accessories and outer packaging are complete and intact. For lint cleaners and pet hair removal tools, we allow slight trial use and surface cleaning test traces generated by user’s personal inspection and trial use, which will not affect the product’s return qualification and will not be used as a basis for rejecting user return applications. Only products that have been used in large quantities for a long time, seriously worn, artificially damaged, contaminated by dirt and unable to be resold normally will be judged as ineligible for return.

In order to standardize the return process and ensure the orderly progress of after-sales work, all users who need to return goods must initiate a return application through the official website contact page within the valid sixty-day return period, and obtain the official return authorization number and standardized unified return address provided by our customer service team. We do not accept any returned packages sent back without official authorization number, or packages sent to non-designated return addresses. Unauthorized returned goods will be automatically rejected by the warehouse inspection team and cannot enter the formal refund inspection process. Users need to package the returned products tightly and completely before return delivery to avoid secondary extrusion damage, structural deformation and surface pollution during return transportation. It is recommended that users choose formal traceable logistics channels to send back goods and retain return logistics proof for subsequent problem verification and after-sales follow-up.

In terms of non-returnable product scope, combined with the inherent attributes of household cleaning tools and industry after-sales safety specifications, we clearly define individual non-returnable product categories to ensure standardized website operation and protect the legitimate rights and interests of both users and the platform. All customized personalized products and exclusive customized products produced according to users’ exclusive needs are non-returnable, because such products have exclusive personalized attributes and cannot be resold normally. In addition, all special discount final-sale products with exclusive identification marks on the product detail page are non-returnable and non-refundable after payment completion. All non-returnable product labels and attribute descriptions are clearly displayed on the product page in advance, and users can fully confirm the product return attributes before purchasing to effectively avoid unnecessary after-sales disputes.

In terms of return freight rules, it is clearly stipulated that our global free shipping service only applies to the outbound logistics transportation from the official website warehouse to the user’s designated delivery address. The return freight generated by users’ active return application needs to be independently borne by the users themselves. This rule is completely in line with the unified after-sales service standards of global formal cross-border e-commerce platforms. However, for abnormal orders caused by our platform’s responsible reasons, including product inherent quality problems, wrong commodity delivery, missing product accessories, serious product defects and package damage caused by transportation extrusion, we will fully bear the return freight for users and provide free return and exchange services, so as to fully compensate users for consumption losses caused by platform problems and protect users’ legitimate consumption rights and interests.

After the returned package arrives at the official warehouse, our professional quality inspection team will conduct a comprehensive, detailed and objective inspection of the returned products, including product overall integrity, surface wear degree, dirt pollution status, accessory completeness, packaging integrity and structural stability. All inspection work is carried out in strict accordance with unified official return inspection standards to make fair and objective judgment on whether the product meets the formal refund conditions. After the inspection work is completed, the system will automatically push the official inspection result notification to the user’s reserved email address in a timely manner. For returned goods that pass the inspection and meet the refund conditions, we will immediately start the formal refund process; for unqualified returned goods that do not meet the refund standards, we will clearly inform users of the specific rejection reasons and provide targeted problem handling suggestions and follow-up solutions.

The official standard refund processing cycle is five to ten working days. After the returned products pass warehouse inspection and are confirmed to fully meet the refund conditions, our financial team will complete the internal fund verification, fund entry and official refund operation within five to ten working days. It should be specially noted that the five-to-ten-day cycle is the internal official processing time of our platform. After we successfully issue the refund, the final arrival time of funds will be slightly affected by the processing rules and settlement efficiency of the user’s payment institution. The fund arrival delay caused by the payment side’s system rules does not belong to our platform’s service delay and will not be regarded as after-sales default. All refunds are issued in full in United States Dollars according to the actual payment amount of the user’s original order, with no deduction or arbitrary withholding of fees.

We support flexible partial return and partial refund services for multi-item orders. Users can independently select individual unsatisfactory products in the order to initiate return applications within the valid return period. After the single product passes the warehouse inspection and meets the refund conditions, we will refund the corresponding single product price according to the actual payment proportion, which will not affect the normal after-sales rights and valid use qualification of other products in the same order. At the same time, we provide formal product exchange services for users. Users can apply for product exchange of different specifications and styles within the valid return period. The exchange process is implemented in accordance with the standardized return and re-purchase mechanism. After the original product is returned and inspected to be qualified, we will immediately arrange the delivery of new products, and the price difference will be settled according to the real-time official price of the new products.

For defective products, wrong delivery products and transportation damaged products caused by platform reasons, we implement priority after-sales processing services. Users can submit problem feedback and upload clear product defect photos through the official contact page immediately after receiving abnormal products. Our customer service team will verify the problem details within the shortest time, and provide users with two optional solutions of full refund or free replacement according to the user’s personal needs, so as to minimize the user’s consumption loss and shopping experience impact. All after-sales abnormal problems will be followed up by special customer service personnel one by one until the problem is completely resolved and closed, ensuring that every user can enjoy fair, standardized and thoughtful after-sales service guarantee.